By Mike Faris, Operations Technology Administrator
Background
Pennant Foods, headquartered in Knoxville TN, operates 92 Wendy’s Franchises in Tennessee and California.
Results
I have been very impressed with my SCA\V rep and installation/service manager. They have both represented South Central A\V in an extremely professional manner. My rep has been invaluable with regards to listening and understanding the needs and goals of Pennant Foods. She did a great job of following up and keeping me in the loop. In addition, your installation manager is very knowledgeable and has been outstanding in communicating and following up with me.
Conclusion
Thank you for the opportunity to work with your company. I believe the true value of customer service is not the problem but how it was resolved. There is a “value added” perspective that I have found in South Central A\V that has helped to establish our relationship, to communicate efficiently and build mutual goals. I am looking forward to working with you on a day-to-day basis.
