Frequently Asked Questions - Music & Messaging

Muzak is more than just putting a few songs together, it’s Audio Architecture. Our programs are created with specific business applications in mind. Here are just a few of the reasons to choose Muzak for your business:
- Commercial Free – There are absolutely no interruptions from DJ’s or ads to disrupt the experience.
- Business-Friendly Music – All programs are screened for offensive content and lyrics to ensure they are appropriate for business settings.
- Vast Music Library – No business music provider in the world can match the library of music Muzak has to offer. Programs are constantly updated to stay fresh.
- Customer Service – Muzak programming comes with the most reliable service network in the industry.
- Delivery Platforms – Muzak delivers content via a variety of platforms, including CD, IP network, and satellite. We have a platform for any building or set up.

90% of callers put on “silent hold” hang up after 40 seconds. Messaging on Hold reduces hang-ups by 50% and gives you the opportunity to speak to a listening audience of interested customers. With a carefully crafted mix of music and messages you can engage your callers while supporting your marketing initiatives. Professional scriptwriters, sound technicians, voice talents and production engineers work to ensure that the voice of your business is distinct and consistent.

What is the difference between having embedded music and having the music from an external source when it comes to messaging on-hold/in-store?

The difference between the 4, 8, 16 or 32 minute message repeater is the total length of time before the message repeats. For example, our 8-minute Mackenzie message repeater allows 4 to 6 messages with segments of music in between. Once the 8 minutes of recorded information is played, it will repeat from the beginning.