Frequently Asked Questions

Muzak is more than just putting a few songs together, it’s Audio Architecture. Our programs are created with specific business applications in mind. Here are just a few of the reasons to choose Muzak for your business:
- Commercial Free – There are absolutely no interruptions from DJ’s or ads to disrupt the experience.
- Business-Friendly Music – All programs are screened for offensive content and lyrics to ensure they are appropriate for business settings.
- Vast Music Library – No business music provider in the world can match the library of music Muzak has to offer. Programs are constantly updated to stay fresh.
- Customer Service – Muzak programming comes with the most reliable service network in the industry.
- Delivery Platforms – Muzak delivers content via a variety of platforms, including CD, IP network, and satellite. We have a platform for any building or set up.

90% of callers put on “silent hold” hang up after 40 seconds. Messaging on Hold reduces hang-ups by 50% and gives you the opportunity to speak to a listening audience of interested customers. With a carefully crafted mix of music and messages you can engage your callers while supporting your marketing initiatives. Professional scriptwriters, sound technicians, voice talents and production engineers work to ensure that the voice of your business is distinct and consistent.

What is the difference between having embedded music and having the music from an external source when it comes to messaging on-hold/in-store?

The difference between the 4, 8, 16 or 32 minute message repeater is the total length of time before the message repeats. For example, our 8-minute Mackenzie message repeater allows 4 to 6 messages with segments of music in between. Once the 8 minutes of recorded information is played, it will repeat from the beginning.

Wireless microphones can be great for public speaking. They allow the user the freedom to move about as they see fit.

Yes, several manufactures make speakers that are safe to install indoors or outdoors.

Choosing the right speakers is based on clientele, budget, dimensions of the location and the type of music or sound that is being broadcasted. A South Central A\V representative will be happy to assess all of this with you.

Yes, we can generate audible alerts such as tones or even pre-recorded messages that can be activated when certain situations arise (i.e. coded messages, weather and power outages).

Enhanced coverage and additional amplification can help overcome certain areas that have a higher ambient noise level.

This depends on a few factors: the size of the facility, the mounting height and the ambient noise level that exists in the designated area.

We introduce white noise into an environment to protect the privacy of conversations. Essentially, these systems reduce what is called “speech intelligibility”. Meaning the conversation can be heard but due to the white noise cannot be understood by surrounding individuals. Therefore, fellow co-workers or visitors are not distracted by the conversation or included in it.

The enhanced clarity of sound and picture precision are just a few of the advantages to having High Definition Television.

It all depends on how many televisions you wish to have at your location and how many receivers. We can assist you in determining the best solution for your budget.

Once we know the size of the room and the seating arrangements we can make a determination as to the appropriate TV or projector screen size.

Digital Signage is a form of electronic display that shows information, advertising, and other messages. It allows you to generate your own marketing and signage using a PC and software designed to help you develop and publish your message. By adding digital signage to your business, you eliminate the expense of printing signage every time a change is made. The content can be changed easily, animations can be shown, and the signs can adapt to the context and audience, even interactively.

Once we know the size of the room and the seating arrangements we can make a determination as to the appropriate screen size.

Front and rear projection screens can be used depending on the application. Different projector screens can be mounted to a wall or ceiling and can operate via a manual pull down or a powered screen. In some cases they can be flush mounted in the ceiling so they can be hidden when not in use.

Yes, we can install table, wall and floor jacks that will allow you to connect to your laptop PC. Once connected, it will display the laptop on your screen/TV.